Our Terms and Conditions including our Return and Refund policies are outlined below :
I. Acceptance of Terms
By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.
II. User Accounts
- To make a purchase on our website, you may be required to create a user account.
- You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- You agree to provide accurate, current, and complete information during the registration process.
III. Products and Pricing
- We reserve the right to change product prices, descriptions, and availability at any time without notice.
- All prices are listed in Indian Rupees, and applicable taxes and shipping charges may apply.
IV. Orders and Payment
- By placing an order, you make an offer to purchase the products listed in your order.
- Your order is not binding until we have accepted it.
- We accept payments online through our payment gateway. You agree to pay all charges incurred by your account, including any applicable taxes.
V. Shipping and Delivery
- We will make our best effort to deliver products to you within the estimated delivery time-frame. However, we are not responsible for delays due to external factors.
- You are responsible for providing accurate shipping information. Inaccurate information may result in delayed or failed deliveries.
VI. Returns and Refunds
We have our return and refund policy, which is listed below.
- Returns – We allow returns of our products if the product is returned within 3 days from delivery. Once our team receives the package, we will examine the product for any damage or usage. If there is no usage/damage then we will accept the return. However we will only provide store credit for the amount returned. The Credit can be used to buy other products from our store.
- Refund – We do not provide refunds under any circumstances.
- Exchanges – We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at latentworld.desk@gmail.com
- Gifts – If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. - Shipping Returns – To return your product, you should mail us to: latentworld.desk@gmail.com
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted before crediting.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
VII. Privacy and Data Security
We collect and process personal data as described in our Privacy Policy.
You agree to the terms of our Privacy Policy.
VIII. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is owned or licensed by us and is protected by copyright and other intellectual property laws.
IX. Disclaimer of Warranties
- We make no representations or warranties of any kind, express or implied, regarding the use of this website or the products offered.
- We do not guarantee that the website will be error-free or uninterrupted.
X. Limitation of Liability
In no event shall we be liable for any direct, indirect, special, or consequential damages arising out of the use or inability to use the website.
XI. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of the website or violation of these terms.
XII. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Patna or New Delhi.
XIII. Changes to Terms
We reserve the right to modify these terms at any time, and changes will be effective immediately upon posting on the website.
XIV. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at latentworld.desk@gmail.com